Returns & Exchanges

Returns & Exchanges - Gilded Streets™

Effective 1 October 2026. These terms apply to orders placed on or after that date. Orders placed before 1 October 2026 keep the terms that were in place when they were bought.

Every Gilded Streets piece is made to order, after you buy it. Please read these terms before you order. For delivery timelines, see our Shipping Policy.

1. All orders are final

Orders cannot be changed or cancelled once they are submitted. If your order has not shipped within 14 days of purchase, email us and you may request a cancellation.

2. Exchanges for store credit

Eligible pieces can be exchanged for Gilded Streets online store credit. We do not give cash refunds on exchanges.

  • Email support@gildedstreets.com with your order number within 2 days of receiving your shipment. We reply with a return authorisation and instructions.
  • The piece must come back in perfect, new condition: unworn, unwashed and unaltered, with the neck label intact and in its original packaging.
  • We must receive it within 7 days of the date we authorise the return.
  • Once it arrives and passes inspection, we email store credit as a digital gift card, usable on gildedstreets.com.

Pieces sent back without authorisation, after these deadlines, or not in new condition cannot be accepted.

3. Final sale: cannot be returned or exchanged

  • T-shirts, including long-sleeve tees
  • Tank tops
  • Gilded Performance pieces: sports bras, leggings and performance shorts
  • Hats, bags, accessories and footwear
  • Sale items
  • Pieces that have been worn, washed or altered
  • Wash and dye variation between pieces. Our garments are garment-dyed and washed in small batches, so no two are identical. This is described on every product page and is the intended character of the piece.

Final sale pieces are marked on their product page before you buy.

4. Return shipping

You pay for return shipping on exchanges. Original shipping charges are not refundable.

5. Lost, stolen or damaged shipments

We are not responsible for lost, stolen or damaged shipments. Please check your address at checkout, because we cannot redirect a parcel once it is with the carrier. Claims for a lost or damaged parcel are made with the carrier, and we will provide proof of shipment to support yours.

6. Before you dispute a charge

If something is wrong, or you do not recognise a charge on your statement, email support@gildedstreets.com first. We answer within 1 business day and we will identify your order. A bank dispute takes weeks to resolve. We can usually settle it the same day.

7. Contact

Gilded Streets™ Support
Email: support@gildedstreets.com
Website: gildedstreets.com