Returns & Exchanges

Return & Refund Policy - Gilded Streets™

Effective 9 September 2026

Every Gilded Streets piece is made to order. You should still be able to buy with confidence, so here are the terms in plain language.

1. Thirty-day returns

You have 30 days from delivery to request a return, for any reason, including fit.

The piece must be unworn, unwashed and undamaged, with the neck label intact.

2. How to start a return

Email support@gildedstreets.com with your order number. We reply within 1 business day with return instructions. Please wait to hear from us before sending anything back.

3. Who pays return shipping

  • Wrong, damaged or defective item: we pay. Nothing is deducted from your refund.
  • Fit or change of mind: use your own carrier, or we can send you a prepaid label and deduct $8 from the refund.

4. One free size exchange

Every order includes one free size exchange within 30 days. Send the original piece back and we produce the new size at no extra cost, with no second shipping charge.

5. Refunds

Once your return arrives we process the refund within 5 business days, to the original payment method. Banks typically take a further 3 to 10 business days to post it. Shipping is free on every order, so there is no shipping charge to refund.

6. Damaged, defective or incorrect items

Send a photo within 30 days of delivery. Once we can see the problem we replace the piece free or refund it in full, whichever you prefer. In most cases we do not ask you to ship it back.

7. Changes and cancellations

Production starts quickly. Email us within 2 hours of ordering to cancel or to change size, colour or address, and we will catch it if production has not begun. After that the order cannot be altered, but the 30-day return still applies.

8. If your parcel does not arrive

If tracking shows delivered and you do not have it, tell us. We open a claim with the carrier immediately. If it is not resolved within 10 business days, we send a replacement at no cost, once per order.

9. What we cannot accept

  • Pieces that have been worn, washed or altered
  • Requests made more than 30 days after delivery
  • Wash and dye variation between pieces. Our garments are garment-dyed and washed in small batches, so no two are identical. This is described on every product page and is the intended character of the piece.

10. Before you dispute a charge

If something is wrong, or you do not recognise a charge on your statement, email support@gildedstreets.com first. We answer within 1 business day, we will identify your order, and we will fix the problem. A bank dispute takes weeks to resolve. We can usually settle it the same day.

11. Contact

Gilded Streets™ Support
Email: support@gildedstreets.com
Website: gildedstreets.com