Contact information
Contact Us - Gilded Streets™
We’re here to help. Whether you have questions about your order, need assistance with sizing, or simply want to connect with the Gilded Streets™ team, reach out anytime.
Our support team typically responds within 24–48 hours on business days.
Email Support
For all customer inquiries, order issues, returns, or general questions, contact us at:
Include your:
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Full name
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Order number (if applicable)
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Clear description of your question or issue
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Photos (for damaged or incorrect items)
This helps us respond faster and more accurately.
Order & Shipping Questions
Before reaching out, you may find quick answers in our:
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Shipping Policy
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Refund & Return Policy
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FAQ (if you choose to create one)
If your order has already shipped, please check your tracking link for real-time updates.
Missing or Delayed Packages
If your package shows “delivered” but you cannot locate it:
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Verify the shipping address
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Check with neighbors or household members
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Look for a notice from the carrier
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Contact the local carrier with your tracking number
If still unresolved, email us and we’ll assist further.
Customer Service Hours
Monday – Friday
9 AM – 5 PM (EST)
Messages received outside these hours will be answered the next business day.
Brand & Media Inquiries
For collaborations, media requests, wholesale opportunities, or business partnerships, contact: