Shipping Policy
Shipping Policy - Gilded Streets™
Effective 9 September 2026 · Sections 5 and 6 revised 1 October 2026
At Gilded Streets™, every item is produced on demand to maintain quality standards and avoid overproduction. Please review the shipping details below before placing your order.
1. Processing Time
All products are made to order. Standard production time is 2-5 business days. Production may extend during holidays or high-volume periods. Once your item is produced, it ships immediately.
2. Shipping Times
Estimated delivery after production:
- United States: 3-7 business days
- International: 7-21 business days, varying by country, customs and carrier processing
These are estimates, not guarantees.
3. Shipping Costs
Standard shipping is free on every order, to every country we ship to. There is no minimum. Any expedited service offered at checkout is priced there.
4. Tracking
Once your order ships you will receive a tracking number by email or SMS, depending on what you entered at checkout. Tracking may take 24 to 48 hours to update after the parcel leaves the facility.
5. Delivery Issues
Please check your shipping address before completing your purchase. An incorrect or incomplete address is the most common cause of a failed delivery, and we cannot redirect a parcel once it is with the carrier.
If a parcel is shown as delivered but you cannot find it:
- Check nearby areas and with neighbours
- Confirm the address on your order confirmation
- Contact the carrier
- Then contact us. See section 6.
6. Lost, Stolen or Damaged Shipments
We are not responsible for lost, stolen or damaged shipments. Claims for a lost or damaged parcel are made with the carrier, and we will provide proof of shipment to support yours. See our Returns & Exchanges page for exchanges for store credit, requested within 2 days of receiving your shipment, and which pieces are final sale.
7. Split Shipments
To keep delivery fast, items in the same order may arrive separately. You will receive a tracking number for each shipment.
8. International Customs & Fees
Some countries apply import taxes, duties or customs fees. These are the responsibility of the buyer and are not covered by Gilded Streets™.
9. Contact Us
Gilded Streets™ Support
Email: support@gildedstreets.com
Website: gildedstreets.com