Shipping Policy
Shipping Policy - Gilded Streets™
Effective 9 September 2026
At Gilded Streets™, every item is produced on demand to maintain quality standards and avoid overproduction. Please review the shipping details below before placing your order.
1. Processing Time
All products are made to order. Standard production time is 2-5 business days. Production may extend during holidays or high-volume periods. Once your item is produced, it ships immediately.
2. Shipping Times
Estimated delivery after production:
- United States: 3-7 business days
- International: 7-21 business days, varying by country, customs and carrier processing
These are estimates, not guarantees.
3. Shipping Costs
Standard shipping is free on every order, to every country we ship to. There is no minimum. Any expedited service offered at checkout is priced there.
4. Tracking
Once your order ships you will receive a tracking number by email or SMS, depending on what you entered at checkout. Tracking may take 24 to 48 hours to update after the parcel leaves the facility.
5. Delivery Issues
Please check your shipping address before completing your purchase. An incorrect or incomplete address is the most common cause of a failed delivery, and we cannot redirect a parcel once it is with the carrier.
If a parcel is shown as delivered but you cannot find it:
- Check nearby areas and with neighbours
- Confirm the address on your order confirmation
- Contact the carrier
- Then contact us, and we will take it from there. See section 6.
6. Lost or Stolen Packages
If tracking shows delivered and you do not have the parcel, tell us. We open a claim with the carrier immediately. If it is not resolved within 10 business days, we send a replacement at no cost, once per order.
7. Incorrect or Damaged Items
If your shipment arrives damaged or incorrect, contact us within 30 days of delivery with your order number and a photo of the issue. Once we can see the problem we replace the piece free or refund it in full, whichever you prefer, and in most cases we do not ask you to ship it back.
See our Returns & Exchanges page for the full terms, including 30-day returns on any order and one free size exchange.
8. Split Shipments
To keep delivery fast, items in the same order may arrive separately. You will receive a tracking number for each shipment.
9. International Customs & Fees
Some countries apply import taxes, duties or customs fees. These are the responsibility of the buyer and are not covered by Gilded Streets™.
10. Contact Us
Gilded Streets™ Support
Email: support@gildedstreets.com
Website: gildedstreets.com